The news this past week of Starbuck's large logo makeover and 40th anniversary celebration brought the topic of branding to the forefront.
To see more details about the Starbucks announcement, here are a few recommended sites:
Starbucks Melody.com - a Starbucks product advocate/fan who was invited to the launchStarbucks Gossip - an unofficial Starbucks news discussion board - visit and add your voice!But Starbucks isn't the only large coffee/beverage chain that's re-vamped its marketing of late.
Last fall,
Caribou Coffee re-designed it's company logo, going with a more stylized, impressionisitic caribou made from a coffee bean. The fact that the caribou is drawn out of a coffee bean was lost on me until I read reports describing the logo change. I'm normally an astute observer of design (my mug and teapot collection is a living argument of style vs. function) - and I didn't even pick up on it. Interestingly, Caribou Coffee had it's
strongest quarterly earnings just slightly before the new logo rollout.
This begs the question - is a logo change really all its cracked up to be? Does it draw in more customers, or does it risk hitting the wrong note with regulars and ultimately driving them to re-think their purchases?
I've discovered that there are strong arguments for and against sweeping changes such as Starbucks has just announced. It can turn people off if it isn't carefully thought-out, and yet when it comes to the bottom line, it's the quality of what the logo's sitting on that truly counts.
Starbuck's case:
Pros :
Simplified logo makes it easier to market in different countries
Saves money in printing costs
One step closer to the Mermaid becoming a literal icon
Cons:
Recognition will be difficult in the short-term, people will have to re-learn the association
They've painted themselves into a corner, as there's nothing further that can be cut or changed to simplify the design. In order to spice up the image when it loses its polish in ten years, they will have to make significant changes to the Mermaid herself - messing with the original mojo.
Caribou's Case:
Pros:
Modern design makes the original logo feel less "campy" as they're evolving from a 'ski-lodge-at-Mt.-Everest' vibe to a more 'urban-oasis' appeal
The basic elements are still there, there isn't a new learning-curve for the regulars
Cons:
Nothing has really changed in their product offerings or atmosphere to explain why the changeover was viewed as necessary (from a consumer's viewpoint)
Caribou's been having a great year. They pushed their mocha sales a little more agressively this past holiday season with a new spicy mocha offering and a loyalty card to get one free with every five purchased. On balance, I prefer to get my whole beans there than from other vendors.
Though while they offered good prices on their whole beans, it still didn't seem enough to draw me in this season as in years past. Rather than offering two-for-ones of their Reindeer Blend, they offered a discounted price : $25 for two in my region. Nice, but when Starbucks had an exceptionally good Christmas Blend roast and offered it at 2-for-1 pricing during their 12 days blitz, it's not hard to see why Starbucks got my whole bean holiday bucks.
The larger point being made is that, perhaps, re-branding is only as successful as the quality of your product. Initially there will be a buzz around change for change's sake, but if Starbucks continues to spread itself too thin by expanding into genres that take it further and further away from its coffee bean roots, last week's announcement won't amount to much more than another ripple in a large pool of white noise.
What does this mean for tea? Both of these chains offer a decent selection of tea, but does the new Mermaid logo make you think of a hot mug of Orange Blossom or Zen Tazo? Does Caribou's design being based on a coffee bean do enough to clue you in that you can actually purchase whole-leaf flavored Ti Kuan Yin?
I suspect the tea fans will still be left with cups of cold brew in future logo redesigns, though the Mermaid is at the very least associated with water, giving her an arguable leg-up on her land-locked bretheren.
Do you agree? What kind of marketing appeals to you, as a coffee or tea drinker?
c:_: